The well-being of our guests and team members is our highest priority. We’re ready to welcome you back to Grand Hotel, and would like to share some of the steps we’ve taken to ensure the well-being of our guests and team members.
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Grand Assurance
Cleaning and Sanitation
Our team has implemented enhanced sanitization protocols across the hotel, developed with guidance provided by local health authorities, the CDC, AHLA Safe Stay guidelines, and other governmental agencies. The frequency of cleaning and disinfecting the hotel — with additional focus on high-touch surfaces such as the front desk, elevators, door handles, and public restrooms — has been increased to ensure a clean and safe environment for our guests and team members.
This elevated approach extends to the cleaning and sanitation processes within our guest rooms, restaurants, and team member service areas. Please note that due to the current situation, we do not offer our turn down services each evening.
Hand Hygiene, Face Coverings, and Gloves
Proper and frequent hand-washing remains one of the most important steps in preventing the spread of germs. Our team members are required to properly wash their hands hourly and immediately after doing such things as sneezing, touching their face, cleaning, entering, or exiting guest areas and before and after a shift.
We have made hand sanitizer readily available throughout the hotel to assist with hand sanitation when a sink is not readily available. Each of our team members are required to wear masks. We are following Michigan state and local guidelines, which may be more stringent than CDC recommendations. Gloves will be worn by restaurant team members when preparing food or drinks; other team members throughout the hotel may also be required to wear gloves, depending on duties and recommendations made by the CDC.
Guests are not required to wear masks, however are certainly permitted to do so if they prefer.
Temperature and Well-Being Checks
All on-property hotel staff are undergoing COVID-19 training and will be screened daily with a short questionnaire. Team members are required to report any symptoms they are experiencing and exit the building immediately. Appropriate PPE will be worn depending on where the employee works. Employees and guests will be advised to practice social distancing.
Physical Distancing
Guests are advised to practice physical distancing and maintain a space of six feet apart from others. Our team members will be doing the same with reception and service areas reconfigured to assure a safe space between team members.
Guest Rooms
We have enhanced cleaning and sanitization protocols for our guest rooms to include the use of cleaning products and standards which meet recommended guidelines and are approved for use against viruses, bacteria, and other airborne and bloodborne pathogens, and with particular attention to high-touch items and surfaces within the room.
Due to the current situation, our housekeeping team is not offering turndown services each evening. If there is anything you need during your stay, you can contact our Housekeeping staff for assistance.
In-Room Dining – No Contact Delivery
To further ensure the health and safety of our guests and team members, in-room dining is available using no contact delivery methods.
Services and Amenities
The city, state, and federal health and safety measures we’ve adopted mean that some of the regular services and amenities we normally provide may differ from what you’ve experienced in the past or are communicated on our website. Please contact us with any questions you may have.
We are closely monitoring the COVID-19 situation and will continue to update our cleaning and safety protocols as mandated by local, state, and federal government agencies. For the most up-to-date information, we encourage you to visit the following websites:
Centers for Disease Control: www.cdc.gov/ncov
World Health Organization: www.who.int/emergencies/diseases/novel-coronavirus-2019
COVID-19 FAQs
We’re ready to welcome you back and would like to answer some questions you may be thinking about, as you plan your next trip to Grand Hotel and Mackinac Island.
Where can I find more information on COVID-19?
We are closely monitoring the COVID-19 situation and will continue to update our cleaning and safety protocols as mandated by local, state, and federal government agencies. For the most up-to-date information on COVID-19, we encourage you to visit the following websites:
How are ferry services to Mackinac Island addressing COVID-19 concerns?
Mackinac Island is serviced from both Mackinaw City (Lower Peninsula) and St. Ignace (Upper Peninsula) by two ferry companies: Shepler’s Ferry and Star Line Ferry. Please visit the Shepler’s Ferry website and Star Line Ferry website for up-to-date information.
What accommodations are being made for the dining experience?
Grand Hotel is committed to maintaining the quality of our well-known dining experience, while enacting any new safety protocols. Occupancy restrictions will be managed accordingly by monitoring government and local requirements. Mandatory face masks for bartenders and servers will be required.
Will guests be able to participate in all the traditional activities and amenities the hotel has to offer?
For the safety of our guests and to ensure that we continue to comply with government directives, some activities, and programs that don’t allow for social-distancing measures will be impacted. The following activities/amenities have been canceled:
- Children’s programs
- Rebecca’s Room for children’s activities
- Babysitting Services
- Sauna
However, around the property and Mackinac Island, there will still be plenty of fun things to do with your family at a safe distance, including self-guided tours at the Grand Hotel Stables, bike riding, golf on The Jewel, Afternoon Tea, visiting Grand Hotel’s gardens, and exploring nearby nature and historical sites around Mackinac Island. If the guidance from the state or local authorities change, the hotel will comply.
We want our guests to enjoy as much as possible while at Grand Hotel and on the grounds. We will do everything we can to make that happen while following all of the safety guidelines.
How is Grand Hotel preparing its staff to work with guests?
Our staff is ready to provide the best service possible while also remaining safe. All on-property hotel staff are undergoing COVID-19 training and will be screened daily with a short questionnaire. Appropriate PPE will be worn depending on where the employee works. Employees and guests will be advised to practice social distancing.
Will guests be required to wear a face mask?
Guests are not required to wear face masks, per the State of Michigan Guidelines.
What additional measures is the hotel putting in place to protect guests against COVID-19?
We want Grand Hotel to be your home away from home. In addition to the high cleanliness standards that were previously in place, Grand Hotel implemented enhanced sanitization protocols across the hotel, developed with guidance provided by local health authorities, the CDC, AHLA Safe Stay guidelines and other governmental agencies.
We will implement an increased frequency of cleaning and sanitizing stations across the property, with additional focus on high-touch surfaces. This elevated approach extends to the cleaning and sanitation processes within our guest rooms, restaurants and team member service areas. Sanitizing stations will be located throughout the hotel, especially in high traffic areas.
Several in-room amenities, such as the mini bar, will not be available this season, however guests will be able to make requests for whatever they need; our team is here to serve you safely. We will also limit some of the activities available that do not allow for safe social distancing.
We are closely monitoring the COVID-19 situation and will continue to update our cleaning and safety protocols as mandated by local, state and federal government agencies. For up-to-date information, visit the health and safety information on our website.
Please note that if you are a returning guest, things will look a bit different this year, however the welcoming spirit and authenticity of Grand Hotel will remain the same.
What is your cancellation policy for upcoming reservations?
Reservations may be changed or cancelled with notice at least 10 days prior to your scheduled arrival. Your reservation deposit will be refunded, less a $50.00 processing fee. Please see our cancellation policy for more information.
When is Grand Hotel opening for the season?
Grand Hotel welcomed back guests to Mackinac Island for our 135th consecutive season on Friday, May 7, 2021.